Job completed for Jeremy Harris
Completion date: August 9, 2026
Location: Gastonia, NO
Why did the customer contact us?
Hi, I’m looking to get a quote for a toilet repair. The toilet occasionally leaks from the bottom/base when I flush it. It doesn’t happen every time, but I’ve noticed water coming from around the base after flushing.
I’m wondering if it could be a worn or damaged wax ring/seal, but I’d like someone to inspect it and let me know what needs to be repaired and the total cost.
Could you please provide an estimate, including the service/diagnostic fee and labor? Thank you!
I’m wondering if it could be a worn or damaged wax ring/seal, but I’d like someone to inspect it and let me know what needs to be repaired and the total cost.
Could you please provide an estimate, including the service/diagnostic fee and labor? Thank you!
Solutions provided:
Jeremy noticed water seeping out around the base of his toilet when he flushed it, so he reached out to Helms Plumbing and Drains LLC. Brandy was able to coordinate with his work schedule for a convinient appointment time. Stephen and Dillon disconnected and removed the leaking toilet to inspect the flange and wax seal underneath. They ended up replacing the bolts and wax seal with new, and then reset the toilet and caulked around the base for aesthetics and easy cleaning.
Team members on this project:
Dillon Helms, Stephen Kitz
Photos & Videos:
