24/7 Emergency Services Available

Reviews for Helms Plumbing and Drains

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Our reviews
4.99
349 Reviews
5
99%
4
1%
3
0%
2
0%
1
0%
Clear Filter
  • Maria A.
    Vale, NC
    Reviewed on August 10th, 2026

  • Leslie T.
    Gastonia, NC
    Reviewed on August 2nd, 2026

    Chris was wonderful! I had a water pressure issue. Reached out and within a few days he came to my home. He diagnosed the problem and was honest on the scope of repair. Offer two options, at varying price points and when I selected the route I wanted to take, he got the parts and the entire repair was completed in under 2 hours. Being a newer homeowner, I appreciated the honesty and efficacy of Chris approach. If I need a plumber again this will be my first call.

  • kader R.
    Belmont, NC
    Reviewed on July 26th, 2026

    great friendly and professional

  • Carl W.
    Bessemer City, NC
    Reviewed on July 15th, 2026

    Stephen done a good job i will call Helms plumbing again Thanks Buddy

  • Zak R.
    Charlotte, NC
    Reviewed on July 10th, 2026

    Stephen Kitz was absolutely phenomenal! Addressed the problem right away, and managed to get out tonight just minutes after we had called! Very personable as well! 10/10 out of recommend!

  • Dean M.
    Cherryville, NC
    Reviewed on July 7th, 2026

    I have used Helms a couple of times now and have had a very positive experience with them. They have done excellent work, been flexible to meet my schedule, have had a great attitude and are completely trustworthy, I have no hesitation in recommending them

  • Dawn F.
    Catawba, NC
    Reviewed on July 6th, 2026

    Helms Plumbing and Drains is the company you want to take care of all your plumbing needs. I have used them for several expected and unexpected needs for several years now. They do excellent work and they are good people. Highly recommend.

  • C H.
    Charlotte, NC
    Reviewed on July 6th, 2026

    Absolutely love Helms Plumbing! Good people. Wonderful family business.

  • Rick M.
    Mount Holly, NC
    Reviewed on June 10th, 2026

    I called Helms Plumbing because my living room ceiling was dripping. Mac showed up in less than an hour. He was professional and friendly at the same time. He knew exactly what to do and went to work. After finding the problem it was fixed quickly and I did not feel overcharged. Thank you Helms Plumbing!

  • Jacquelyn C.
    Belmont, NC
    Reviewed on June 9th, 2026

    The guys were on time, polite and cleaned up after themselves. Highly recommend!

  • Kathleen M.
    Gastonia, NC
    Reviewed on May 31st, 2026

  • Sandra S.
    Stanley, NC
    Reviewed on May 24th, 2026

    Stephan was great, they did a good job installing my bathtub, which turned out was not an easy task. They stayed late to finish it and even came back the next day to make my water pressure was adjusted properly. I highly recommend!

  • Eric H.
    Lowell, NC
    Reviewed on May 14th, 2026

  • Forest H.
    Lowell, NC
    Reviewed on May 12th, 2026

  • Kevin B.
    Gastonia, NC
    Reviewed on May 9th, 2026

    The employees were extremely friendly and pleasant to speak with. We appreciated their prompt and quality work on our water heater.

  • Derrick C.
    Dallas, NC
    Reviewed on April 25th, 2026

    Professional. Smart and worked hard to help us with our clogged drain.

  • Joseph M.
    Dallas, NC
    Reviewed on April 24th, 2026

    Fantastic customer service and great team!

  • Malcolmx L.
    Gastonia, NC
    Reviewed on April 22nd, 2026

    I was blown away… This young man walks into my house, assesses the challenges and like a plumbing Avenger! He fixes everything. Chris was raised right and is in perfect alignment to be GREAT!! 💪🏽👍🏽 Helms is definitely the one to call.

  • Louis Brown J.
    Alexis, NC
    Reviewed on April 17th, 2026

    Corrected an early miss. Great follow up and Excellent timely response. Will definitely used again!

  • Jeff R.
    Alexis, NC
    Reviewed on April 16th, 2026

    This is the second time I used Helms Plumbing and they are outstanding. They are so great with communication and making sure you are happy with their service. Stephen did an excellent job on my repair and I couldn’t be more satisfied with the work and price.

  • Jennifer W.
    Belmont, NC
    Reviewed on April 15th, 2026

    Excellent service Helms. Technician arrived within 2 hours to service water heater. From customer service on original call to close out of installation of new tankless water heater, overall experience was excellent.

  • Everett B.
    Belmont, NC
    Reviewed on April 13th, 2026

    This was an emergency call and they were there within an hour. Stefan was super courteous and knowledgeable of the job done. Well done!!

  • Terry M.
    Charlotte, NC
    Reviewed on March 26th, 2026

    I reported a hot water issue early Monday afternoon. Chris arrived in less than 2 hours from the time of my call. He was friendly, courteous and very informative. He had the problem diagnosed and corrected in less than 2 minutes. I definitely will be using Helms Plumbing for any future work or project.

  • Linda H.
    Cherryville, NC
    Reviewed on March 19th, 2026

    Helms Plumbing saved the day. Having a pipe burst during in the thick of multiple days of freezing temps, I was skeptical about getting a service repair anytime soon. Helms came out same-day, did a thorough assessment of the damage, purchased the needed parts and made the needed repairs. If that wasn’t enough, they added a bit of exterior insulation to prevent another leak situation. Thanks Helms Plumbing!!

4.99 out of 5 ( 349 Reviews )