Job completed for John McCall
Completion date: August 17, 2026
Location: Mt. Holly, NC
Why did the customer contact us?
I called to ask about a water filtration system installation and requested a callback from a technician; neighbors in my area recommended Helm Plumbing and Drains.
Solutions provided:
The McCall's found a nice water filtration system online that they purchased, but couldn't find a local plumber who was willing to install the customer supplied system. They were surprised when Brandy explained that we install other systems quite frequently, and that we could send a technician out to provide them a free quote to install it along with a consultation to answer any questions they may have. Mac went over the system they purchased with them and verified that it would be sufficient for their filtered water needs. Mac provided a fair and accurate price to install, and even gave a 2 year parts and labor warranty on the installation portion of the project so they would have piece of mind that they could count on Helms Plumbing and Drains should problems come up with the sytem. In the end, the customer didnt buy one of our systmes, but they did get a filter capable of providing safe, clean, and contaminant free water throughout their entire home for years to come.
Team members on this project:
Mac Helms
