Chris Helms

Operations Manager

Employed Since: 2017-12-06

Date of Birth: March 27th

Hometown: Gastonia NC

Hobbies: Fitness, Reading, and Outdoor Activities

Certifications: NC Master Plumber, SC Master Plumber, NC Backflow Certified

Chris Helms

Operations Manager

About Chris Helms:

I'm a second generation plumber with more than 20 years in Commercial and Residential plumbing. It's just as satisfying for me to solve a clients plumbing issue as it was the first year. I really enjoy teaching and training the younger generation coming into the industry, including my 2 sons who both work for the company. When I'm not plumbing, I'm really into fittness, traveling to new places, and any type of outdoor activity with our family dog Max.

Customers love working with Chris Helms

See All

Leslie T.

Gastonia, NC

Posted on

Chris was wonderful! I had a water pressure issue. Reached out and within a few days he came to my home. He diagnosed the problem and was honest on the scope of repair. Offer two options, at varying price points and when I selected the route I wanted to take, he got the parts and the entire repair was completed in under 2 hours. Being a newer homeowner, I appreciated the honesty and efficacy of Chris approach. If I need a plumber again this will be my first call.

Malcolmx L.

Gastonia, NC

Posted on

I was blown away… This young man walks into my house, assesses the challenges and like a plumbing Avenger! He fixes everything. Chris was raised right and is in perfect alignment to be GREAT!! 💪🏽👍🏽 Helms is definitely the one to call.

Alley Wilson Z.

Cherryville, NC

Posted on

Chris and his crew are top notch. They always do high quality work. They are respectful, professional, clean, honest, fair prices, and always deliver. I can’t say enough positive things about this company.

Aley Z.

McAdenville, NC

Posted on

As always, Chris and his crew are always very professional and Chris’s knowledge of his profession is always very reassuring at home and rental properties. Great guy.

Brian S.

Cherryville, NC

Posted on

Chris was a blessing!! Great guy local business and the prices were great!…I would recommend this company to everyone and asked for business cards to hand out to neighbors and friends….Definitely 5 star service…. Thanks so much!

Amie R.

Denver, NC

Posted on

They were very fair Stephen was very professional and Chris came through for us.

Hasty M.

Belmont, NC

Posted on

I can’t say enough good things about Helms Plumbing and Drains. As a Realtor, I work with a lot of contractors, and I rely on trusted professionals to help my clients during inspections, repairs, and home maintenance. Chris is always responsive, honest, and reliable. He explains issues clearly, provides fair pricing, and does top-quality work every time. My clients consistently thank me for referring them, and I trust them with my own home as well. If you need a plumber you can count on, Helms Plumbing is the one to call!

Hasty M.

Catawba, NC

Posted on

Mitch V.

Charlotte, NC

Posted on

This is our second time using Helms Plumbing. The first time was Chris Jr. and the second time was Chris Senior. The service and skills provided by both are exceptional. This is a great family owned business that takes pride in what they do. No problem too big or small for them. Highly recommend.

Mitch V.

Alexis, NC

Posted on

Mary E.

Cramerton, NC

Posted on

Chris Helms and John Teseniar did a wonder job of replacing and fixing our leaking garbage disposer and kitchen sink on July 31st. They were professional, and helpful. We have finally found a reasonable and competent Plumber in Gastonia, NC. Thank you Helms Pluming and Drains.

Sharon D.

Charlotte, NC

Posted on

Chris Jr. was excellent! Very prompt, communicative and did a great job taking care of my issue! He was very respectful of my home also. I will use them any time I have a plumbing need!

Janet E.

Matthews, NC

Posted on

Chris responded quickly and got the job done for me. I will be calling him again!

Linda S.

Alexis, NC

Posted on

I used Helms Plumbing in the past and work was excellent. Had 3 things that needed fixing and Chris & Dillon did outstanding work in a timely manner. Very professional and friendly. Price was very reasonable and the whole visit was great. Will recommend them to others and use them again if needed. Thanks for a great job.

Mark M.

Hickory Grove, SC

Posted on

Chris is always on time does excellent work.

Gabe F.

Denver, NC

Posted on

Chris and his crew are awesome. Best value and great service. Installed a tankless water heater for half the price that ben franklin quoted.

J B.

Lincolnton, NC

Posted on

Chris was prompt and extremely professional! I’ll definitely use him again!

Lisa W.

Alexis, NC

Posted on

Chris came out and fixed an issue at our business. He is dependable and his rate is very reasonable.

John W.

Gastonia, NC

Posted on

Very quick exemplary service..Chris Helms and his son Dillon replaced hot water heater in our attic in a few hours..very clean procedure with no mess anywhere..very careful with hoses and drop cloths..took time to explain every stage of the installation..I don't how anyone else could have done a better job..

Scott W.

Dallas, NC

Posted on

Chris provided options for our service, based on our concerns. He shared, from his experience, the best course of action for the most cost-effective solution.

L G.

Matthews, NC

Posted on

Chris and his team were very responsive, professional, and very knowledgeable. Highly recommended!

Samantha M.

Charlotte, NC

Posted on

I had the best experience with Chris Helms Plumbing! Chris was professional, communicative, and was able to assess a plumbing leak I had in my inline. He was able to get me scheduled quickly and replace the line, not to mention work with my homeowners insurance agent. Would highly recommend his services. He and his crew are the best plumber in the greater Charlotte area in my opinion!

Dave F.

Huntersville, NC

Posted on

I had a very good experience with Helms. Chris was very nice and he explained everything , got the job done in a very timely manner and was done the same day. I would highly recommend his and Helms Plumbing service. Thank you for making it easy.

Ryan C.

Lincolnton, NC

Posted on

Quick response, expert problem solving, super courteous, very professional, and affordable. What else could you ask for? We’ve used Helms for every plumbing need for 6years, and are always very pleased with their service - we highly recommend this company!

Robert B.

Belmont, NC

Posted on

Chris was very respectful, worked diligently to diagnose the issue. Discussed the issue and what would need to be done to resolve the problem. He got everything fixed and working as it should be. I would recommend Helms Plumbing to anyone in need of their services! Thanks for a job well done!

Kenny C.

Belmont, NC

Posted on

These guys found the issue quickly, communicated well in every step and stayed after dark until the job was done. Accessed my main header to clear a pretty nasty clog after i tried everything i could, exhausting all i know to do. This is how service business should be done and is a rarity these days. I also noticed Chris responds even to all negative reviews and either sets the record straight, or goes the extra mile and fixes the issue. These are the folks you want to call when you want a fairly price fixed and be sure it will get done correctly and quickly.

Zach F.

Cornelius, NC

Posted on

This is 2nd time I have used Helms Plumbing and Drains, the whole experience was great from scheduling to repair. Chris responded quickly in getting me on the calendar. Dylan was awesome he was here right at on time found the problem got his supplies came back fixed my toilet in 25 minutes. He took the time to explain the issue and options. Overall great job and service. I will use Helms again for my plumbing needs

G W.

Charlotte, NC

Posted on

I had two different technicians (Frank and Chris) that worked and diagnosed my issue and both were great at communicating what was wrong and my options. Those I spoke with were very professional and I would recommend helms to anyone In the Charlotte metro area.

Rhonda I.

Huntersville, NC

Posted on

What a great experience considering no one wants to have an emergency plumbing repair! I called Chris based on a previous contact I had at my sister’s house. My sister needed someone to come out to look at a ceiling leak she had from her upstairs plumbing and Chris Sr came out. He was so kind and helpful that 3 years later when my water pressure dropped to ZERO out of the blue, I called back and had Chris’ son respond to fix my water pressure regulator without a hitch! He instantly knew my issue and made the repair seamlessly. I cannot express how impressed I was with this business and you can tell customer service and satisfaction is their priority. Chris Sr—thanks for making a lasting impression and for raising your son to follow in your footsteps! I highly recommend this family business and the big sticker is mounted on my wall so I always have the number ready for referrals!!!

Donna Y.

Lincolnton, NC

Posted on

Very professional installation of tankless water heater. Completed Unit looks great and functions as promised. The two Chris’s were very knowledgeable of the product, didn’t rush the process, and demonstrated a high level of integrity! Thanks to the Helms team!

Betty Jo K.

Crouse, NC

Posted on

Excellent customer service and quality work, again! Thanks Chris!

Daniel S.

Belmont, NC

Posted on

Chris was incredibly helpful and a pleasure to work with!

Sandra S.

Dallas, NC

Posted on

Chris is a great person to work with and they do quality work.

Todd S.

Matthews, NC

Posted on

Frank and Chris were both excellent and working with me to fix my problem.

Debbie T.

Lincolnton, NC

Posted on

Chris and his 2 Sons are the nicest guys and most confident to help a disabled Lady.They all are extremely excellent plumbers. I highly recommend this company for all your plumbing needs.

Jeff S.

Catawba, SC

Posted on

I highly recommend Helms Plumbing for all your plumbing needs. Chris Helms (owner) is a pleasure to work with. He is professional, honest and trustworthy. Chris was able to find and repair a drain leak that two other companies failed to find or fix. In the future, Helms Plumbing and Drain will be the only plumbing resource we use for ANY of our future plumbing projects....large or small.

Denise M.

Davidson, NC

Posted on

There was a little gas leak from my water heater that I purchased from Chris Helms. I called Chris Helms & he had his Technician repair the leak. The part that was leaking was not installed by his Company. It was an original piping. The Technician repaired anyway FREE of charge!! Thank you Chris Helms & Company for repairing the gas leak that was not a part of ur installation.

Don F.

Davidson, NC

Posted on

Chris did a great job removing our old kitchen faucet and installing a new one. He was on time and efficient. I will be using Helms Plumbing for additional plumbing repairs.

Jason B.

Charlotte, NC

Posted on

Chris Helms and his team are always quick to answer the phone when we need professional help. They are always prompt, thorough, and more than fair on pricing. We have used them on multiple occasions.

Peter B.

Matthews, NC

Posted on

Helms is the epitome of professionalism. The two gentleman that fixed a running toilet, and removed a utility sink (attached), came in, introduced themselves, always called me, "sir", and left a clean workspace!

Anne W.

Dallas, NC

Posted on

Chris and his team were so wonderful to work with! Very responsive, quick to get on the schedule and showed up within the first 15min of the hourlong arrival window. In and out quickly and fairly priced! Couldn’t be happier with the communication, value and product. As a Realtor, I have recommend them to both clients and friends/family who have all been equally pleased.

Al R.

Crouse, NC

Posted on

Chris does excellent work at a reasonable price. He is extremely responsive and dedicated to his high quality. I recommend him.

Breea W.

Alexis, NC

Posted on

Helms Plumbing was outstanding! Chris is very professional and has a very calming and relaxed demeanor. I had a whole house water filtration system installed. The cost was very reasonable. I would highly recommend Helms Plumbing and wouldn't hesitate to call for any further needs in my future.

Helen N.

Belmont, NC

Posted on

Always happy with Helm's Plumbing, Chris does excellent work! He replaced the water line to the road and all my water lines into the house, installed a new showerhead, I had purchased! As always Chris was polite, knowledgable, efficient and trustworthy. I used them in Gaston county, NC and have now moved to Virginia and still using them! 5 stars!!!

J. Noel L.

Lincolnton, NC

Posted on

Not all plumbers are created equal! I have so many wonderful things to say about Chris Helms, it is difficult to know where to start. First and foremost, if you are in need of plumbing service (small and large jobs)....there is no need to look any further. Chris has got you covered. I met Chris while he was working with a market leader plumbing company in Charlotte. From the moment I met Chris, I knew that he was someone I wanted to do business with. He had neat appearance, he listened without interruption, he made suggestions, and offered solution. Chris has a patient way about him that made me feel comfortable. I never once felt like he was trying to push a hard sale on me. In 2015, Chris helped me identify a major plumbing issue where the city did an improper repair after some Water Main work. What could have been a nightmare turned out to be a miracle. I contacted the city and Chris made a second trip out to my house the following day to show the city where the issue was. He communicated really well with the utility management and workers. Chris' detection of this problem prompted the city to fix the issue from their end which saved me a great deal of money. In 2016, I had Chris back to my home to discuss some issues with my 1969 Cast Iron main sewer line. Chris scoped my line and identified a couple of issues. Within 24 hours, we had spoken about repair options and he also sent 2 written estimates .... one for repair and one for replacement. After I gave Chris the green light on replacement.....he coordinated a bobcat excavation crew to arrive the next day to begin work. Chris did a major overhaul on my main sewer line in just a matter of 3 hours or so. I stuck around to watch the majority of the work....and I must say that Chris worked with total confidence. He was explaining as he worked. It was quite educational. I put total faith in Chris Helms. I have recommended his work to a few of my own clients. They are just as thrilled as I am. In my opinion, you can't put a price tag on "trustworthy" or "integrity". I've got Chris in my phone directory. While, I hope I never need his services again......I know that if I do, he will do his best to take care of me. Give Chris a call, you will be glad you did.

Liz B.

Crouse, NC

Posted on

My 86 year old friend called me after arriving home from an out of town trip to a water leak. It was almost midnight so we had to do what we could til morning. I spent the night wringing out towels and dumping water from the leak in the supply line til 8am when I called Helms Plumbing. Chris and his family have recently moved into our neighborhood and I see his truck all the time. He was my first call and after explaining the situation, he assured me he would have his people out within an hour! His son and partner came out and quickly diagnosed the issue after thoroughly checking all possible culprits. A quick trip to get the supplies and my friend was back in business! The initial estimate was very reasonable considering the rapid response time, but when the total was given, it was nearly $100 less than initially thought! Chris and the other technician were very courteous, professional, and were knowledgeable and efficient. They treated me and my 86 year old friend with the utmost respect and insisted on sweeping up the dirt that was tracked into the kitchen. These young men turned a very long night and messy morning around in a matter of 2 hours! I would highly recommend Helms Plumbing and would not hesitate to call them for any plumbing needs….fingers crossed, we won’t need them! A++ service!

Cindy P.

Fort Mill, SC

Posted on

I highly recommend this company. Chris came out on a Saturday over Labor Day weekend and assessed a leak in my elderly mother's plumbing from her well to her house. He assessed the situation and told me he would be back on that Tuesday. He came out with all the equipment and fixed her leak quickly. These are great people to work with.

J Noel L.

Cornelius, NC

Posted on

I've been doing business with Chris Helms for many years. He was working for another company at the time we met I really liked him. He's an honest man of good character. His tempermant is calm and he is a good listener. Chris and his team are reliable, well presented, and punctual. Super professional company. His staff looks clean and professional....which is a HUGE PLUS. At my old home, Chris completely restructured the entire drainage system underneath my home to the street. Since then, we moved and built a new home. Chris and his team came to install a new hot water recirculator system and a home water filtration system. The craftsman of their work is impeccable and he provides service and parts warranties that are fair and common to the trade. A business like Chris's is all about building relationships. now that I've met 3 of his other workers, I would feel comfortable with any of them coming back to my home for more work. All in all.... (while I hope I never "need" to have a plumber back to the new home)..... I would not ever hesitate to call on Chris and his team.

Brian R.

Gastonia, NC

Posted on

Chris Helms and his crew, John and Jimmy, gave me and my plumbing ordeal a first rate job. From their depth of knowledge, to best practices to resolving the issues and all the way to completing the job(s) the Helms Plumbing guys knocked it out of the park. Trust me, use them!

Erin N.

Cherryville, NC

Posted on

Christopher Helms was super helpful. We have just purchased an old house that we are working on and had a number of plumbing questions. He was super helpful and made great recommendations. I will use Helms plumbing again.

Ann M.

Catawba, SC

Posted on

Chris snd Jon are great. They were very responsive and did a great job for us. They figured out the problem and fixed it. They will be my go to plumbers . Thanks guys! Ann

Barbara S.

Crouse, NC

Posted on

Thank you Chris for my water heater me and my son have hot water now so nice You all did a great job had a new water heater in no time thank you so much they did a great job will call them again !!!

Shana D.

Alexis, NC

Posted on

Chris Helms came out quickly and repaired a major leak in our main water line to our house. He was prompt and worked quickly to fix our issue. Price was very reasonable. We will absolutely be using them for any plumbing needs in the future!

Shaun M.

Belmont, NC

Posted on

I was told that Chris would be a great plumber to work with and that he's an honest contractor and I couldn't agree more. Chris and Mac took care of a nasty leak in our living room ceiling and left the place cleaner than when they got here. They were very courteous and fair. Very thankful to have found an honest, reliable contractor.

Marty M.

Cramerton, NC

Posted on

Chris and team did an amazing job and were extremely efficient. Our 90 yr old home had the original teracata sewer line and they replaced, as well as installed new plumbing for a bathroom reno and all in only 2 days! I highly recommend Chris Helms Plumbing and Drain!

Gary B.

Belmont, NC

Posted on

We had a broken kitchen faucet and outside faucet replaced by Chris. Not only was the service outstanding but he came the next day after we called. The faucet was a Delta and Chris told us to contact them first. Great advice! Delta sent a replacement free of charge. If you want an excellent plumber with a cordial personality and very reasonable fees, I highly recommend this Plumbing service.

Meaghan Kristine V.

Charlotte, NC

Posted on

Excellent work! Extremely friendly and easy to work with! Highly recommended!! Chris and his crew did a fantastic job plumbing our entire house!!

Paula G.

Belmont, NC

Posted on

We're new to the area, but we've found our Plumber! Helms came out the day before Thanksgiving to fix the hot water line (an hour after we called them), & did't charge us an arm and a leg either. Already discussing future work that we would like to have done.

Frank S.

Cherryville, NC

Posted on

Helms Plumbing was called in the middle of the day to "bail me out" with a leak in the wall. They fit me in there schedule Clear Across Town (counties) and I was the last stop for John. It was hot in the attic, last job of the day, pretty far from his home base and you would never know it by his attitude. I had John quote another job for me while he was there - Customer Service wins every time. Thank you Helms Plumbing - Chris & John <--thanx John

Samantha B.

Cramerton, NC

Posted on

Chris and his team are great. They are always responsive, on time, and we trust them to tell us what really needs to be done.

Patrick T.

Huntersville, NC

Posted on

First off Chris Helms and his jr tech were amazing! I was in a jam on a house I was remodeling and they were able to get out the same day and help stop the bleeding. I’m super grateful I was able to have them come out. Very Knowledgeable and fairly priced. I would strongly recommend using them for any of you plumbing needs. I have only heard great things about them. Thanks Helms Plumbing!

Jeff H.

Cherryville, NC

Posted on

Would highly recommend Chris and his team of professionals. My mom's drain was stopped up and it gave Chris a fit, but he had more patience than I would have had. After working for 3 hours and calling in Johnny to help him , he finally got it . He had quoted me a price I thought was fair before he started and after the tough time he had the price was the same. I appreciate the way he does business. He will be my plumber in the future.

Leslie H.

Gastonia, NC

Posted on

I would highly recommend Chris Helms and his crew for any job. I had been without water for 4 days. Couldn't get any plumbers to call us back. Luckily a close friend gave me Chris' number and he came right out. Fixed my problem after hours and I have much better water pressure than I thought was possible! Thanks Chris! You're a life saver!

Shelley O.

Cornelius, NC

Posted on

Chris was amazing, he handled a water leek in our wall the day before Thanksgiving. Couldn't be happier with the outcome, quality work, fair price, and a really nice guy. Highly recommend his company to anyone who needs a plumber. Shelley

Vicky M.

Denver, NC

Posted on

Chris Helms also installed a new water heater and replaced an outside water faucet. His timeliness, professional work and friendly manner were the best. I highly recommend his company. He even cleaned up an outdoor plumbing outlet that needed resealing that I had forgotten.

Rick L.

Matthews, NC

Posted on

Setting appointment that fit my schedule was very easy. The work done by Chris and John was completed without a flaw and not in the best of conditions. If you want quality work with people that have a great attitude and deliver this at a very fair price - hire Helms Plumbing and Drain.

Sam E.

Dallas, NC

Posted on

Chris was very professional and friendly in suggesting a replacement water heater. Did the job within a few hours at a reasonable price -- much less than other estimates. Will use them again.

Douglas P.

Denver, NC

Posted on

Very professional. Thank you Chris.

Todd D.

Cornelius, NC

Posted on

Chris knows well how to manage a successful business. Customer service, customer service and happy customers. Very impressed with Chris and will hire him again soon for upcoming projects.

Betty J.

Cherryville, NC

Posted on

Chris kept me informed of his arrival time which was very helpful; professional and knowledgeable. Will definitely keep Chris in mind next time there is a plumbing issue.

Carmala W.

Belmont, NC

Posted on

Helms Plumbing was a fantastic find- Chris Helms arrived right on time and did a great job Ive never been more pleased with any pro weve hired - ( plus quarentee things work right for 30 days after repair) We will definitely call them again when we need a plumber .

Carrie T.

Fort Mill, SC

Posted on

I had a great experience with Chris with Helms Plumbing. Our tankless water heater broke. Chris was the third person I spoke to about replacing it with a new one. He was by far the most affordable and very professional. He took care of our needs in a very timely manner. I would highly recommend him for any of your needs. I have already given his number out to several family members and friends.

Candace J.

Bessemer City, NC

Posted on

Chris was professional and did a very good job.

Marsha H.

Charlotte, NC

Posted on

Chris was quite professional and very nice to work with.

Jobs Completed by Chris Helms

See All

Rebecca Lowder

Cramerton, NC

September 14, 2026

When Rebecca's 20+ year old Rinnai tankless water heater finally quit she called us in a panic. She was interested in replacement options and recirculating models for a new tankless water heater. With a house full of family and no hot water we knew we had to help quick. Chris went over their options with pricing, and they chose to upgrade to a recirculating model that would solve the delivery time to their guest bathrooms on the other side of their home. Chris and Dillon changed out the old unit with the new and the customers family had hot water by dinner time the same day.

Victoria Bigham

Fort Mill, SC

September 14, 2026

Victoria had been given some crazy prices and solutions to her drain problem, but Stephen took the time to explain everything and answer any questions she had. He gave her options and she scheduled the large project for the following week. We exceeded expectations by removing all of her plants and flowers, completing her new drain line in 2 days, and returning her lawn to its previous condition.

Anna Duran

Charlotte, No

September 9, 2026

Ana had a cracked undermount sink in her son's upstairs bathroom that no other company she called would touch. Chris went out and took measurements, found the matching replacement sink, and presented the process to Ana. She approved us to order the new sink and scheduled the installation for the following Monday and Tuesday. Chris returned Monday to remove the cracked sink and installed the new with a bracket to support it while our adhesive dried. Tuesday he returned to remove the bracket and reconnected the drain.

Katie Sansbury

GASTONIA, NC

July 25, 2026

Katies kitchen faucet wouldnt turn off after she used it Saturday morning. She tried turning the valves under the cabinet off, but had no luck there either. Brandy received her call, and got Chris scheduled to go out A.S.A.P. He finished the call he was at and arrived onsite in about an hoiur. chris changed out the failed shut off valves under the sink, nand helped her find the correct parts for her kitchen faucet online so she could order them. He made another trip when her parts came in to repair her faucet and test. Everything is working properly now.

Nicholas Lachana

Belmont, NC

July 24, 2026

The Latchana family was on their way out Friday evening when he realized that the last flush in their powder room toilet hadn't gone down. He reached out and scheduled an appointment for the following morning. Our technician Chris arrived at the scheduled time, accessed the problem, and was able to clear the toilet with an auger. Apparently, the head from one of those toilet bowl cleaner wands had gotten lodged in the trap way. A couple more test flushes ensured that everything would drain properly, and Chris was on his way.

Our Service Area

See Our Full Service Area

Need Plumbing Help Fast?

Call Helms Plumbing and Drains today for reliable, expert service and get your problems fixed! We even offer financing options to help with your plumbing needs.